Ego Dealer Zone — B2B System for 200+ Dealers

Picture this: you're Poland's largest distributor of garden equipment. You have 200 dealers across the country. Each one sends emails, makes calls, loses warranty cards. That was the starting point when they came to me.

The challenge

The company needed one central place to manage their entire dealer network — from warranty registration, to complaint handling, to sharing sales documents. Until then, everything ran through email and phone. Chaos was built into the process.

What I built

I built a system from scratch that replaced that chaos with one place. A dealer logs in securely, registers a device, files a complaint, downloads a price list — without a single call to HQ.

On the company side: full network control, full conversation history, permission management per dealer.

• Warranty card registration and management — dealers self-register, HQ sees everything
• Dealer-to-service technical communication — no more lost emails
• Secure file sharing for contracts, price lists and sales materials
• Complaint module with full conversation history — every case has its own file
• Admin panel for managing permissions and the entire dealer network

Results

• 200+ active dealers in the system
• 5,000+ registered warranty cards
• After-sales operations moved from email chaos into one place